Service that solves problems, even when a thousand customers call at once.
Voice and WhatsApp agents that recognize the customer, look up their orders and incidents in your systems and resolve them in the first conversation. No queues at peak times and nobody repeating their story.
What frustrates your customers today.
And your team, who spend all day answering the same things.
Queues at every peak
Sales season, an outage or Monday morning: calls pile up and people hang up before anyone answers.
Every call gets its own pod: 500 at once are handled just like one.
The same questions all day
Where's my order, how do I return it, when will I get my invoice. Your team gets worn down by the repetitive stuff.
The agent resolves it by checking your systems, and your team keeps what needs judgment.
Customers who repeat their story
They explain the problem to the bot, then to the first line, then to the specialist.
The context travels with the customer: across channels and when they reach a person.
Service only during office hours
Questions come in at night and on weekends, and wait until Monday.
It answers at any hour by phone, WhatsApp, Instagram and Messenger.
“Where's my order?”, solved on the call.
The agent recognizes the customer by their phone number, looks up the order in your system and gives them the exact answer. If they want to change the delivery or return something, it handles it on the same call. And if a person is needed, it transfers the call with the context explained.
- What you get
- First-contact resolutionFewer calls for your team24/7 service
- What it runs on
- 008 VoiceYour e-commerceYour helpdesk
- Confirmed
- Shipped
- Out for delivery
- Delivered
New delivery: at the office, today before 2 pm
On the morning of the outage, nobody waits.
When a service goes down or sales season starts, hundreds of calls come in at once. Each one spins up its own pod, so they're all answered right away: the agent explains what's happening, takes details from whoever needs it and opens the tickets.
- What you get
- No queuesFewer abandoned callsTickets with all the details
- What it runs on
- 008 VoiceYour helpdesk
Writes on WhatsApp, calls later and repeats nothing.
The customer sends a photo of a broken product on WhatsApp. The agent understands it, opens the incident and offers a replacement. When she calls the next day, the voice agent looks up that incident in your helpdesk and picks up where it left off.
- What you get
- Nobody repeats their storyIncidents with photosA better experience
- What it runs on
- 008 Engage008 VoiceYour helpdesk
- Channel
- WhatsApp, with photo
- Product
- Floor lamp
- Solution
- A new one shipped
What 008 brings to your operation.
008 Voice
Answers every call at once, recognizes the customer, resolves with your systems and hands over to your team with context.
See product008 Engage
Handles WhatsApp, Instagram and Messenger, including photos and voice notes, and opens or looks up incidents in your helpdesk.
See product008Q
Measures on every call whether it was resolved, the real reason for contact and the customer's sentiment.
See productStill have questions?
If you can't find your answer, message us on WhatsApp: our agent will reply.
Your helpdesk, CRM, e-commerce or ERP: Zendesk, HubSpot, Salesforce or any system with an API. The agent looks up and updates information during the conversation.
Yes. It joins as one more SIP extension, sits in front of your PBX as the first line or connects to your trunk. There's no need to change carrier or numbers.
When the customer asks or when the case meets the rules you set. It transfers the call to your team and briefs them by voice on what's been said.
As many as you need: every call gets its own pod of resources, so 500 or 1,000 simultaneous calls sound just like one.
See how it works in other sectors.
Put an agent to the test.
Request a demo or talk to our agent on WhatsApp right now.
Agent 008