Level 1, solved. Your technicians, on what matters.
Agents that answer your helpdesk by phone and WhatsApp, resolve repetitive incidents, open complete tickets the first time and only call the on-call engineer when something is critical.
What eats up your technicians' time.
Passwords, VPN and printers: the urgent leaves no time for the important.
Repetitive level 1 tickets
Account unlocks, passwords, VPN or access requests: the same incidents every day, taking up technicians who could be working on projects.
The agent resolves them with your knowledge base or triggers the workflow in your systems.
Half-finished tickets
The device, the exact error or the screenshot is missing, and the back-and-forth starts before any work can begin.
It asks what's needed, reads the screenshots and opens a complete, well-classified ticket.
Major incidents that overwhelm
Email goes down and two hundred people call at once to report the same thing.
It informs everyone right away and links each case to the incident, with no duplicates.
On-call phones that ring for anything
At three in the morning, any call wakes up the on-call engineer, urgent or not.
It answers at night, filters what's urgent and only then calls on-call with the case explained.
“I can't get into the VPN”, solved on the call.
An employee calls because they can't connect. The agent identifies them, checks whether there's an open incident, walks them through it step by step with your knowledge base or triggers the unlock in your systems. The ticket is logged and closed.
- What you get
- Fewer tickets for your techniciansInstant resolution24/7 support
- What it runs on
- 008 VoiceYour knowledge baseYour helpdesk
Ticket closedSolved on the callYou don't have permission to open this module.
- Category
- Access
- Priority
- Medium
- Device
- Elena's laptop
- Since
- This morning
- Tried
- Signing out and back in
One screenshot and the ticket is opened properly.
The user sends a screenshot of the error on WhatsApp. The agent reads the message, asks what's missing (which device, since when, what they've tried), sets the priority and opens the ticket in your helpdesk with everything. The technician starts working without having to ask anything.
- What you get
- Complete ticketsBetter prioritizationLess back-and-forth
- What it runs on
- 008 EngageYour helpdesk
Inform everyone, and only call on-call when it counts.
You post the incident once and the agent informs everyone who calls or writes, linking each case to the main ticket. At night, it leaves what can wait for the morning and, if something is critical, calls the on-call engineer and briefs them by voice.
- What you get
- No duplicate ticketsOn-call only for critical issuesUsers kept informed
- What it runs on
- 008 Voice008 EngageYour helpdesk
- Calls answered
- 200
- Linked cases
- 200
- Duplicate tickets
- 0
What 008 brings to your operation.
Still have questions?
If you can't find your answer, message us on WhatsApp: our agent will reply.
Your helpdesk, through its API: Zendesk, Jira Service Management, ServiceNow, Freshservice and others. The agent opens, looks up and updates tickets during the conversation.
Yes, if your systems allow it via API: the agent triggers the workflow you define, with the identity check you choose, and records it on the ticket.
From your knowledge base: guides, procedures and fixes for past incidents. The agent answers with that information and sticks to your procedures.
Yes. Each client can have its own number, knowledge base and escalation rules, on the same platform.
See how it works in other sectors.
Put an agent to the test.
Request a demo or talk to our agent on WhatsApp right now.
Agent 008